Supervised Visitation: A generic term that describes parent/child contact overseen by a third party. It is also a term for contact between a noncustodial parent and one or more children in the presence of a third person, in which the only focus is the protection and safety of the child and adult participants.

Supervised Exchange: Refers to the transfer of a child from the custodial to the noncustodial parent at the start of the parent/child contact and back to the custodial parent at the end of the contact. The supervision is usually limited to the exchanges, with the remainder of the noncustodial parent/child contact unsupervised. Exchanges may be supervised on-or-off the site, the location may be specified in the court order or it will occur in an agreed upon location between the parents and the provider. A supervised exchange may also be referred to as "exchange monitoring," "supervised transfer," "monitored exchange," "safe exchange," and "neutral drop-off/pick-up." 

We have a strict policy on maintaining neutrality between both the custodial and non-custodial parents. We understand the issues you are facing now are difficult, and we will treat everyone with equal respect.

Communications between clients and our staff are not confidential and therefore are not protected by privilege. The therapist / client privilege does not apply during therapeutic supervision. We maintains strict confidentiality and does not release information regarding the case except when ordered by the Court; subpoenaed to produce records or testify in Court; requested by a mediator, or Guardian in conjunction with a Court ordered mediation, investigation or evaluation, or requested by CPS (Child Protective Services), the Department of Children & Families, or by Law Enforcement or as otherwise directed by the Court.


* Monitors are required to report suspected child abuse to law enforcement authorities, The Court and Child Protective Services. *

The basic rules that are enforced during a supervised visit are:

  • The monitor will be present at all times during the visit.

  • The monitor must be able to hear all conversations between the child(ren) and the visiting parent, for example, no whispering, hand signals, notes.

  • No discussion of the Court case or possible future outcomes.

  • No derogatory comments about the other parent or their family.

  • No gathering information about the other parent, his or her family or extended family.

  • No hitting or spanking, or threatening the child(ren).